Newly completed benchmark research from Ventana Research investigated the move of contact center operations to the cloud. Listen to Richard Snow, VP & Research Director at Ventana Research as he covers key details and research findings from the Contact Center in the Cloud benchmark research. He’ll discuss:
- Current state of deployment of cloud-based contact centers
- Challenges associated with managing contact centers in the cloud
- Where cloud applications can drive increased efficiency
- Top 10 recommendations to act on immediately
View the Replay!