Contact Center in the Cloud Benchmark Research

Newly completed benchmark research from Ventana Research investigated the move of contact center operations to the cloud. Listen to Richard Snow, VP & Research Director at Ventana Research as he covers key details and research findings from the Contact Center in the Cloud benchmark research. He’ll discuss:

  • Current state of deployment of cloud-based contact centers
  • Challenges associated with managing contact centers in the cloud
  • Where cloud applications can drive increased efficiency
  • Top 10 recommendations to act on immediately

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