Newly completed benchmark research from Ventana Research investigated the move of contact center operations to the cloud. Listen to Richard Snow, VP & Research Director at Ventana Research as he covers key details and research findings from the Contact Center in the Cloud benchmark research. He’ll discuss:

• Current state of deployment of cloud-based contact centers
• Challenges associated with managing contact centers in the cloud
• Where cloud applications can drive increased efficiency
• Top 10 recommendations to act on immediately